International Call Center Representative
Musketeers Business Process Outsourcing
- Manage large amounts of outbound calls to USA/ Canada customers in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Receiving customers enquirers, selling services/ products over telephone as per the instruction provided.
- Keep records of all conversations in our call center database in a comprehensible way.
- Meet personal/ team qualitative and quantitative targets.
- Bachelor of Business Administration (BBA), A Level
- O level/ A level/ HSC/ BBA background necessary.
- Under graduation enrolled freshers with good English communication skills are encouraged to apply.
- ***DO NOT APPLY IF YOU ARE NOT FLUENT IN ENGLISH***
- Skills Required: BPO, Call Center, Financial/ Banking service, IT Support Service, Sales Marketing, Telecommunication Service, telesales
- Age 18 to 28 years
- Only males are allowed to apply
- Freshers are encouraged to apply (Only O level, A level or Fluent ENGLISH Speaker)
- Willing to work at night shifts to match business hours in USA & CANADA (Bangladesh time 8PM – 5AM)
- Selected Applicants will be in a minimum of six month employment contract.
- Able to speak clearly and persuasively in English in a positive or negative situations.
- Excellent Communication skill over the phone with customers in appropriate English.
- Proven organizational and interpersonal skills.
- Self-motivated, independent worker with the ability to multitask.
- Professional, courteous, and know proper phone etiquette.
- Ability to relate with a diverse group of people.
- Ability to clearly and effectively communicate and present analysis findings and recommendations for marketing strategies.
- Sound knowledge of essential software like MS Word, MS Excel, Email, etc.
- ***Do not apply if are not Fluent in English***
Sylhet, Sylhet Division, Sylhet (Sylhet Sadar)
- Tk. 10000 – 20000 (Monthly)
Compensation & Other Benefits
- T/A, Performance bonus, Weekly 2 holidays
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 1
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