Account Relationship Officer
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with changing lives by creating opportunities, building connections and engendering trust.
British Council invites applications for the position of Account Relationship Officer.
No of position/s – 01
Provides account /country specific input into market intelligence activities, innovation and business development
Provides country/geography specific market intelligence activities, innovation and business development
Performs pre-agreed secondary market researched or gathers pre-agreed market intelligence in a systematic way
Adds value to key accounts and looks at opportunities for retention through cross-sell and other initiatives
Flags and addressed performance issues in delivery and proactively seeks solution for an amicable resolution
Builds and develops networks around existing clients to cultivate segments
Proactively work with Account Relationships Manager to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required. Ensures the customer is kept informed throughout the process.
Lead on delivery of agreed Exams promotional events
Monitors dashboard on B2B service level – reports from Schools and IELTS registrations systems
And will have the following skills and experience
Graduate in any discipline.
Experience building and maintaining stakeholder relationships
2 years’ experience in B2B customer service environment
Ability to work in a way that promotes the safety and wellbeing of children.
We can offer
Monthly salary BDT 46,809 (Consolidated).
Transport allowance of Tk 9000.00 per month plus other benefits according to the organisation’s policy
Professional development opportunities
Experience of working in an international organisation includes good work life balance and flexible working hours.
Only shortlisted applicants will be contacted and called for interview. We will only shortlist applications submitted on a British Council application form submitted electronically through jobs portal. Any hard copies of the application and incomplete application in the portal will not be accepted.
To apply, please click on the following link that will take you to the Jobs portal of British Council
Closing date: 10 November 2018
“The British Council believes that all children have potential and that every child matters – everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989”
“The British Council is committed to a policy of equal opportunity. Our policy aims to ensure that no job applicant or employee receives less favourable treatment on the grounds of gender, age, disability, ethnicity, religion or marital status. We guarantee an interview to disabled candidates who meet the essential criteria”