✫✫ NGO Job @ NGO Forum for Public Health Service Relation Assistant

HI5
Job Description / Responsibility
  • Supervise, manage and maintain dormitory, canteens and kitchens and its assets to ensure hygiene, safety and adequacy for all planned training activities and other operations
  • Responsible for establishing and ensuring the behavior code, dorm rules and policies as developed by the Management.
  • Supervise the Support staff responsible for the dormitory to ensure that the compound, dormitory rooms are in clean and tidy.
  • Manage the dormitory and catering services to ensure that the services in line with the contractual terms and conditions with the client organization.
  • Inform Management in time of the requirements needed prior to the start of a Training program.
  • Manage dormitory and training hall and inform management of any repairs and/or maintenance that need to be done.
  • Maintain effective liaison with client organization.
  • Ensure security and update index of all materials of dormitory, training halls and kitchens
  • Supervise the purchase of foods, kitchen shop and relevant items.
  • Maintain relevant registers of dormitory.
  • Ensure that guest check-in and check-out services are done promptly and courteously.
  • Provide outstanding services and ensure guest satisfaction.
  • Provide direction and guidance to front office staff of the training centre.
  • Manage special requests for customers including restaurant reservations and car rentals.
  • Address guest inquiries and concerns in a timely and professional manner.
  • Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner.
  • Monitor and manage expenses within allotted budget.
  • Welcome and escort VIP guests and special guests from driveway to assigned rooms.
  • Coordinate with Florist for flower decorations in lobby and rooms.
  • Welcome, greet and meet customers in lobby.
  • Make and change room assignments according to guest requirements.
  • Comply with training centre and dormitory security, fire regulations and all health and safety legislation.
  • Cooperate with other personnel of training center
Job Nature
    Full-time
Educational Requirements
    Minimum Graduate preferable in commerce or Diploma in Hotel Management/ Hospitality Management or related field.
Experience Requirements
  • 3 to 5 year(s)
  • The applicants should have experience in the following business area(s):
    NGO, Training Institutes, Resort, Hotel
Additional Job Requirements
  • Age 25 to 35 year(s)
  • Should have 3 to 5 year(s) experience on the relevant job
  • The applicants should have experience in the following area(s):
  • Guest House, Training Centre, Customer Care, Customer Service, Flight Attendant, Front Office, General Service, Banking, Book-keeping, Marketing, Supervising to support staff
  • The ability to anticipate customer needs, change goals and direction quickly and multitask
  • Working knowledge of training & dormitory and event management systems.
  • Ability to maintain a budget.
  • Proven excellence in customer service.
  • Experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
  • Self-motivated to accomplish the assignment works with a strong sense of responsibility.
  • Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
  • Demonstrated excellent written and verbal communication skills in Bengal and English
  • Proven job reliability, diligence, dedication and attention to detail.
  • Must be flexible with working at nights, weekends, and holidays.
  • Previous experience in managing/ supervising a team of employees through motivation, coaching and development.
Job Location
    Anywhere in Bangladesh
Salary Range
    Tk. 15000 - 17000
Other Benefits
    As per Human Resource Policies and Procedure of NGO Forum for Public Health


Company Information
NGO Forum for Public Health
Address : 4/6, Block-E, Lalmaita, Dhaka - 1207
Web : www.ngof.org
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