✫✫ Electronics Job @ EDISON GROUP (SIEMENS, SYMPHONY) In-charge, Symphony Mobile Customer Care

Job Description / Responsibility
  • Customer Care In Charge is overall responsible to ensure customer satisfaction by providing reliable, prompt and friendly service. All the center functions - front, technical and commercial - will be coordinated and reported to regions and head office both way through this position.
  • Able to follow up with Daily Activity report, QC report, productivity report, bounce rate and Faulty return with back up & full set stock report.
  • Ensure the Center with all logistic & administration support.
  • Closely guide, supervise all employees within the center and ensure all information dissemination to either or respective employees & make them understand and follow
Job Nature
Educational Requirements
    B.Sc (Hons`) preferably in Applied Physics, Electrical & Electronics, Computer Science (CSE)/ MBA/ BBA/ Masters (non technical) with experience in customer care
Experience Requirements
  • At least 2 year(s)
  • The applicants should have experience in the following area(s):
    Call Centre Supervision/Management
Additional Job Requirements
  • Age At most 34 year(s)
  • Communication Skills requirements:
  • Strong verbal and written communication in English
  • Must be familiar with MS EXCEL & basic knowledge on Power point Presentation
  • Behavioral requirements:
  • S/he must be team oriented
  • S/he must possess ownership and dedication towards the responsibilities
Job Location
    Anywhere in Bangladesh
Salary Range
Other Benefits
  • Medical Benefits
  • Group Life Insurance
  • Provident Fund
  • Performance Bonus
  • Gratuity
  • Festival Bonus
  • Mobile Handset
  • Mobile Bill

Company Information
Address : House-26, Road-07, Block-C, Niketan, Gulshan-1, Dhaka-1212, Bangladesh
Web : www.symphony-mobile.com
Business : Symphony Mobile; SIEMENS (Home Appliance); EDISON Technologies Ltd.

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