Job Description / Responsibility
- Customer Care In Charge is overall responsible to ensure customer satisfaction by providing reliable, prompt and friendly service. All the center functions - front, technical and commercial - will be coordinated and reported to regions and head office both way through this position.
- Able to follow up with Daily Activity report, QC report, productivity report, bounce rate and Faulty return with back up & full set stock report.
- Ensure the Center with all logistic & administration support.
- Closely guide, supervise all employees within the center and ensure all information dissemination to either or respective employees & make them understand and follow
- B.Sc (Hons`) preferably in Applied Physics, Electrical & Electronics, Computer Science (CSE)/ MBA/ BBA/ Masters (non technical) with experience in customer care
- At least 2 year(s)
- The applicants should have experience in the following area(s):
Call Centre Supervision/Management
Additional Job Requirements
- Age At most 34 year(s)
- Communication Skills requirements:
- Strong verbal and written communication in English
- Must be familiar with MS EXCEL & basic knowledge on Power point Presentation
- Behavioral requirements:
- S/he must be team oriented
- S/he must possess ownership and dedication towards the responsibilities
- Anywhere in Bangladesh
- Medical Benefits
- Group Life Insurance
- Provident Fund
- Performance Bonus
- Festival Bonus
- Mobile Handset
- Mobile Bill
|EDISON GROUP (SIEMENS, SYMPHONY)|
Address : House-26, Road-07, Block-C, Niketan, Gulshan-1, Dhaka-1212, Bangladesh
Web : www.symphony-mobile.com
Business : Symphony Mobile; SIEMENS (Home Appliance); EDISON Technologies Ltd.