Job Description / Responsibility
- Provide outstanding services and ensure customer satisfaction.
- Address customer concerns and complaints promptly and professionally.
- Respond to customer needs and requests in a timely manner.
- Answer phone switchboards and transfer calls and take messages.
- Manage incoming and outgoing mails and faxes.
- Post charges to customers and handle card and cash transactions.
- Plan and assign workloads for front office associates.
- Supervise associates in their assigned job duties.
- Prepare operational and financial records for Manager to review.
- Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.
- Assist in hiring and training associates in front office duties.
- Evaluate the performance of associates and provide appropriate feedback.
- Ensure associates follow company policies and operational procedures.
- Schedule regular meetings to discuss about issues and updates.
- Educate associates on safety, emergency and security procedures.
- Applicants with appropriate qualifications, prior experience in 5 star properties.
- At least 5 year(s)
Additional Job Requirements
- Age At least 27 year(s)
- The candidate should have good command over English.
- Pre-opening and international experience will be an added advantage.
- Candidate must be prior experience in 5 star properties.
- Cox's Bazar
- Compensation package will be best suited in the industry for the right candidate.
|Sea Pearl Beach Resort & Spa Ltd.|
Address : FR Tower (18th floor), 32, Kemal Ataturk Avenue, Banani, Dhaka-1213.
Web : www.seapearlbd.com
Business : Personnel required for five star 493 rooms international resort - Royal Tulip Sea Pearl Beach Resort coming up on Inani Beach, Cox`s Bazar, Bangladesh