✫✫ Hot Job @ Accenture Service Management Analyst/ Sr. Analyst
Exciting career opportunity at Accenture!
Accenture is a global management consulting, technology services and outsourcing company, with more than 305,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com
Job Title: Service Management Analyst/ Sr. Analyst
Candidates will demonstrate skills in areas of process design, organizational design and the supporting ITSM Tool Suites. The individual should also have the capability to support / enable adoption of the processes through the defined road maps by performing training and transitioning to operations.
This position will vary in the scope of project responsibilities; however generally this position will focus on designing and delivering process centric solutions but not limited to ITIL v3 processes. The candidate should have a foundation understanding of ITIL V3. Duties may include:
Development of processes
Facilitation of process workshops to meet immediate and longer term client outcomes
Construct future state operating models based on the to be processes
Implement the process and ensure the process KPI as per the target.
Candidates should demonstrate experience in the following areas:
Designing and implementing ITIL and Operational processes
Building deliverables inclusive of presentations, process designs, operating models, gap assessments, opportunities for improvement, etc.
Incorporate technology, data and reporting architecture in the definition and design of the processes to meet required service levels
Technical Service management services (Capacity Management, Availability Management, problem management, Configuration management etc.)
Education & Experience Requirements:
B.Sc/M.Sc in Computer Science and Engineering from a reputed university.
3-6 years of experience in Service Management, Program and Project as well as the detailed planning.
Working knowledge of IT Service Management products such as HPSM, IT 360, HP Open View, BMC remedy.
2/3+ years of experience working in a project / consultancy environment with at least one ITSM implementation.
All the academic and previous employment documents will be sent for verification to the respective educational institutions/employer organization. Any discrepancy will result to the disqualification of the applicant.
Instruction to Apply
Interested candidates are requested to send their profile to Bangladesh.firstname.lastname@example.org. Please mention the name of the position in the subject of the mail. The last day of CV submission is July 13, 2015.