✫✫ Hot Job @ A Well Reputed Multinational BPO Business Organization Delivery Manager - IT & Operations


A well reputed multinational BPO Business Organization is looking for
Delivery Manager- IT & Operations
No. of Vacancies: 1Job Description / Responsibility:
  • Managing resources to meet daily delivery schedules.
  • Effectively managing multiple orders to ensure that they are delivered on time, within budget and to the Clients satisfaction.
  • Providing guidance to subordinates on company goals and policy.
  • Looking after post sale client relationships.
  • Monitoring staff to ensure the prompt resolution to all client queries.
  • Managing staff induction, training, and performance reviews.
  • Building strong, lasting client relationships with clients.
  • Spotting new client business opportunities.
  • Building up a working knowledge of clients operating environment.
  • Conducting key client facing meetings.
  • Resolving conflicts within the project team.
  • Communicating complex technical concepts to clients.
  • Writing up service delivery reports.
  • Providing value adds and establishing best practices
  • Providing cost savings through Automations
Job Nature: Full-time
Educational Requirements:
  • Bachelors or Masters Degree in Computer Science
Experience Requirements:
  • More than 3 years of working experience in project delivery of a BPO industry (Non Voice)
  • Have worked in an offshore delivery environment
  • Offshore onsite working experience will be an added advantage
Additional Job Requirements:

Service Delivery:
  • Meeting service goals with available resources.
  • Knowledge of Service Management practice in the IT industry.
  • Experience of international service provision.
  • Using fact-based analyses to identify problems.
  • Formulating effective strategies to increase performance.
  • Making timely, correct decisions that are based on facts.
  • Having a ‘can do’ attitude and a willingness to work hard to achieve company goals.
  • An ability to learn from failures and mistakes.
  • Exhibited proven ability to independently set up technical team operations.

Service Delivery Management:
  • Exposure in implementation of IT solutions in Banking Financial Services sector
  • Strong program governance and risk management
  • Exposure in BPO operations (Finance Shared Service Set up, Process Migration, Operations), Finance & Accounts.
  • Experience in Financial Services, BPO industry covering, Business Process Consultancy Service,  Project management, Business Process Re-engineering, solution design, Project Planning (Turn key Projects) Budgets and implementation
Project Management:
  • Techno functional exposure in Managing IT & Functional Project.
  • Exposure in requirements management, release management, strategic planning, change management, quality improvement, coordination and leadership.
  • Provide hands-on training and motivate personnel in building strong teams, and lead staff toward maximum potential.
Process Improvement:
  • Initiate cost containment processes, operational efficiency
  • Automations & driving productivity enhancements
Job Location: Dhaka
Salary Range: Negotiable
Other Benefits: As per company policy
Send CV by email to the below address: recruitesti@gmail.com 

Application Deadline: July 10, 2015

আবেদন জমা দিন - Submit Application Online

দ্রুত চাকরি পেতে কমেন্ট লিখুন
লক্ষ রাখবেন দিন শেষে আপনার কমেন্ট যেন সবার উপরে থাকে... উপরে থাকা ৩ টি কমেন্ট দ্রুত জব পাচ্ছে
© 2016 BDjobz.com | Designed by BDjobz | Provided by BDjobz | Powered by BDjobz