Jan 14, 2017
Tk. 13000 - 17000
No. of Vacancy:
Job Description / Responsibility
- -------------------------Please read the description before you apply---------------------------
- This is a roster based work. You will require to attend in the night shift. At this moment the slots are 3 months night and then 3 months day.
- Night shift starts from 10:30 PM to 08:30 AM.
- There will be a 2 years signed contract.
- You will go through a day time training session for a month before you qualify for the night shift.
- If you qualify for the night shift, a bonus of 500tk will be added to your salary for every night you do.
- Fluency in English is must, please do not apply if you are not confident enough to speak with foreigners specially with the Australians.
- If you have a friendly and outgoing personality and you are keen to learn, this could be the perfect role for you. As part of our Technical Support team, this position will be responsible for providing remote assistance to our local and international customers.
- Troubleshooting and resolving customer issues by providing collaboration between customers and local/international team members.
- Be able to provide training and other consultation services to customers.
- Bachelor in Computer Science or similar discipline is preferable, but is not required.
- As this is a communication based role, it is essential that you have an excellent command of the English language (both verbal and writing) and you communicate in a clear and concise manner. If you are not outspoken or do not have strong knowledge in English, this role is not suitable for you.
- Familiar with Web, Email, Search Engine, Social Media and other relevant technologies.
- A good working knowledge of the MS Office suite.
- The ability to learn and then support new software and technology.
- Must possess excellent analytical and troubleshooting abilities.
- Exceptional customer service skills.
- Ability to fluently speak in English.
- Ability to write convincing and well-constructed emails in English.
- Basic hardware/network troubleshooting experience will be beneficial.
- Tk. 13000 - 17000
- Additional bonus (500tk) available for every working night after the salary