BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. With a network of 186 Branches, 447 ATMs, 460 SME Unit Offices and 229 remittance delivery points, the Bank has unmatched reach to provide a comprehensive range of solutions to serve million.
To support its continuous business growth, BRAC Bank is currently looking for ambitious, smart, goal-oriented, enthusiastic individuals for the following position in Retail Banking Division:
Officer, Call Center
Employment Type: Full Time Employment Job Location: Dhaka
Responsible to provide customer service over the phone
Answer incoming calls and handling callers’ queries, complaints and requests
Maintain high standard of call quality as per the requirement of the department/ organization
Responsible to document all call information according to standard operating procedures
Perform any other operational task assigned by the supervisor/higher authority
Responsible to follow-up customer calls when necessary
Support sales team by generating quality sales lead
Coordinating with stakeholders for pending customer related issues and/or concerns
Maintain a good or above rating in the performance scorecard
No Experience required. Masters/Bachelor’s degree in any discipline from reputed university with satisfactory academic track record
Passionate about customer service
Excellent inter personal skills along with adequate command over both English & Bengali language
Competent in using MS Office applications
Self-motivated, energetic & dynamic personality who can perform assigned task under pressure
Ability to complete all assignments in a timely and effective manner
Adequate computer knowledge
Only short listed candidates will be called for the interview as per recruitment process.
BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.
If you are interested to be a part of this diversified BRAC Bank family, then please Apply Online.
BRAC Bank does not charge any fee at any stage of the recruitment process. Please note that BRAC Bank is an equal opportunity employer. Any form of persuasion will disqualify the candidature before or after the final selection.
Application Deadline: June 06, 2018
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