US-Bangla এয়ারের Call সেন্টারে ৩০০০০ টাকা বেতনে Job নিন লাঞ্চ ফ্রি/ ২ ঈদ বোনাস সপ্তাহে ২ দিন ছুটি

Executive-Contact Centre

Not specific

Contact Centre

Handling Inbound and Outbound call regarding Agency queries and complaints, providing information and solution effectively and professionally to ensure proper customer satisfaction.
Providing customer support over E-mail, Social media, Live Chat and SMS.
Providing information regarding Reservation/Airline Tickets/Hotel booking to agencies and partners.
Able to calculate refund/re-issue/VOID and execute the amount in the system.
Inform agent and passenger about the flight disruption of different airlines.
Performing product tests, evaluating after-sales and support services, and facilitating improvements.
Escalating the necessary complaints to the related department for smooth customer service.
Keeping communication with corporate clients, partners and agencies.
Keeping updated knowledge of the Airline's Promotional offers and other travel services as well.
Collecting data as needed and sharing the necessary feedback/reports with the management.
Able to work in roster-based operations.
Any other relevant duties as and when assigned by the management.

Full-time

At most 1 year(s)
The applicants should have experience in the following area(s):
Airline Ticket Reservation, Call Center Management, customer care management
Freshers are also encouraged to apply.

Age at most 27 years
Both males and females are allowed to apply
Tech-savvy and adaptable, highly communicative, strong analytical and crazy interpersonal skills.
Fluency in both spoken and written English & Bengali.
Prior knowledge of MS Office, CX and CRM software will have an added advantage. Extensive experience in gathering and interpreting customer experience information is preferred.
Great organizational and time management abilities, with the ability to sustain high work pressure.
Willingness to work on a roster basis and on weekends is crucial.
Knowledge on Reservation systems for creating PNR, modifications, processes cancellations, and issuing/ refund ticket are amazing skills to add to your CV.

Dhaka

Tk. 30000 (Monthly)