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Executive-Contact Centre

US-Bangla Airlines-OTA

Vacancy

Not specific

Job Context

US-Bangla Airlines, the country`s largest private airline is inviting Bangladeshi Candidates to submit applications for the post of Executive-Contact Centre to work for its various Online Travel Agencies. (Trip Lover, Travel Champ, First Trip, Take Trip Ltd.)for our outstations.

Job Responsibilities

• Handling Inbound and Outbound call regarding Agency queries and complaints, providing information and solution effectively and professionally to ensure proper customer satisfaction.
• Providing customer support over E-mail, Social media, Live Chat and SMS.
• Providing information regarding Reservation/Airline Tickets/Hotel booking to agencies and partners.
• Able to calculate refund/re-issue/VOID and execute the amount in the system.
• Inform agent and passenger about the flight disruption of different airlines.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Escalating the necessary complaints to the related department for smooth customer service.
• Keeping communication with corporate clients, partners and agencies.
• Keeping updated knowledge of the Airline's Promotional offers and other travel services as well.
• Collecting data as needed and sharing the necessary feedback/reports with the management.
• Able to work in roster-based operations.
• Any other relevant duties as and when assigned by the management.

Employment Status

Full-time

Workplace

• Work at office

Educational Requirements

• Bachelor degree in any discipline
• Skills Required: Strong analytical and communication skills

Experience Requirements

• At most 1 year(s)
• The applicants should have experience in the following area(s):
  Airline Ticket Reservation, Call Center Management, customer care management
• Freshers are also encouraged to apply.

Additional Requirements

• Age at most 27 years
• Both males and females are allowed to apply
• Tech-savvy and adaptable, highly communicative, strong analytical and crazy interpersonal skills.
• Fluency in both spoken and written English & Bengali.
• Prior knowledge of MS Office, CX and CRM software will have an added advantage. Extensive experience in gathering and interpreting customer experience information is preferred.
• Great organizational and time management abilities, with the ability to sustain high work pressure.
• Willingness to work on a roster basis and on weekends is crucial.
• Knowledge on Reservation systems for creating PNR, modifications, processes cancellations, and issuing/ refund ticket are amazing skills to add to your CV.

Job Location

Dhaka

Salary

Tk. 30000 (Monthly)

Compensation & Other Benefits

• Provident fund, Weekly 2 holidays
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Company Information

US-Bangla Airlines-OTAAddress : Sharif Plaza, 39 Kemal Ataturk Avenue, Banani, Dhaka - 1212Business : OTA`s (Online Travel Agency) of US-Bangla Group provides an extensive diversity of services catering to all travel needs. International affiliations & long-term relations with travel partners, agents can enjoy higher margins on all travel services. Besides, excellent personalized services with a team of professionals providing hassle free & prompt booking experience consulting 24/7 with the agent, dedicated sales team around every major corner of the country for you.

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