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Executive-Contact Centre

US-Bangla Airlines-OTA

Vacancy

Not specific

Job Context

    US-Bangla Airlines, the country`s largest private airline is inviting Bangladeshi Candidates to submit applications for the post of Executive-Contact Centre to work for its various Online Travel Agencies. (Trip Lover, Travel Champ, First Trip, Take Trip Ltd.)for our outstations.

Job Responsibilities

  • Handling Inbound and Outbound call regarding Agency queries and complaints, providing information and solution effectively and professionally to ensure proper customer satisfaction.
  • Providing customer support over E-mail, Social media, Live Chat and SMS.
  • Providing information regarding Reservation/Airline Tickets/Hotel booking to agencies and partners.
  • Able to calculate refund/re-issue/VOID and execute the amount in the system.
  • Inform agent and passenger about the flight disruption of different airlines.
  • Performing product tests, evaluating after-sales and support services, and facilitating improvements.
  • Escalating the necessary complaints to the related department for smooth customer service.
  • Keeping communication with corporate clients, partners and agencies.
  • Keeping updated knowledge of the Airline's Promotional offers and other travel services as well.
  • Collecting data as needed and sharing the necessary feedback/reports with the management.
  • Able to work in roster-based operations.
  • Any other relevant duties as and when assigned by the management.

Employment Status

Full-time

Workplace

  • Work at office

Educational Requirements

  • Bachelor degree in any discipline
  • Skills Required: Strong analytical and communication skills

Experience Requirements

  • At most 1 year(s)
  • The applicants should have experience in the following area(s):
    Airline Ticket Reservation, Call Center Management, customer care management
  • Freshers are also encouraged to apply.

Additional Requirements

  • Age at most 27 years
  • Both males and females are allowed to apply
  • Tech-savvy and adaptable, highly communicative, strong analytical and crazy interpersonal skills.
  • Fluency in both spoken and written English & Bengali.
  • Prior knowledge of MS Office, CX and CRM software will have an added advantage. Extensive experience in gathering and interpreting customer experience information is preferred.
  • Great organizational and time management abilities, with the ability to sustain high work pressure.
  • Willingness to work on a roster basis and on weekends is crucial.
  • Knowledge on Reservation systems for creating PNR, modifications, processes cancellations, and issuing/ refund ticket are amazing skills to add to your CV.

Job Location

Dhaka

Salary

    Tk. 30000 (Monthly)

Compensation & Other Benefits

  • Provident fund, Weekly 2 holidays
  • Lunch Facilities: Full Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2

Company Information

US-Bangla Airlines-OTAAddress : Sharif Plaza, 39 Kemal Ataturk Avenue, Banani, Dhaka - 1212Business : OTA`s (Online Travel Agency) of US-Bangla Group provides an extensive diversity of services catering to all travel needs. International affiliations & long-term relations with travel partners, agents can enjoy higher margins on all travel services. Besides, excellent personalized services with a team of professionals providing hassle free & prompt booking experience consulting 24/7 with the agent, dedicated sales team around every major corner of the country for you.


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